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Case Tracking System (CTS) — Gap Analysis Survey

 
 
 
Republic of Kenya The Judiciary · ICT Directorate

Case Tracking System

Gap Analysis Survey

To assess the effectiveness of CTS across the case lifecycle and identify operational, technological, and procedural gaps affecting case management. Sections display automatically based on your selected role.

Rating Scale

1
Very Poor
2
Poor
3
Fair
4
Good
5
Excellent

⚠ Role-Based Survey: Select your role carefully in Section A — only sections relevant to your work will be displayed. Your responses are strictly confidential and used solely to improve the CTS.

Welcome to the CTS Gap Analysis Survey

This survey is tailored to your role — only the sections relevant to your work will appear. Your candid feedback directly drives improvements to the Case Tracking System for all justice sector staff.

There are 47 questions in this survey.
This survey is anonymous.

The record of your survey responses does not contain any identifying information about you, unless a specific survey question explicitly asked for it.

If you used an identifying access code to access this survey, please rest assured that this code will not be stored together with your responses. It is managed in a separate database and will only be updated to indicate whether you did (or did not) complete this survey. There is no way of matching identification access codes with survey responses.

 
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