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CTS Gap Analysis Survey

Office of Registrar Automation | The Judiciary of Kenya

Case Tracking System (CTS)

Gap Analysis Survey Tool

The Judiciary is undertaking a Business Process Re-Engineering (BPR) initiative under the Social Transformation through Access to Justice (STAJ) framework, aimed at enhancing the effectiveness of the e-filing and case tracking system. This initiative seeks to review and redesign court processes to improve efficiency, reduce delays, and enhance service delivery, particularly in light of existing workflows that continue to reflect manual processes.

This survey is aimed at assessing the effectiveness of CTS across the case lifecycle and identify operational, technological, and procedural gaps affecting case management.

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